First Credit Services

At First Credit Services (FCS), we’re more than a debt collection agency, we are a trusted business process outsourcing (BPO) partner that helps organizations recover revenue, optimize customer engagement, and elevate the overall customer experience. With over 30 years of experience in compliant account receivable management and customer service outsourcing, our leadership team blends deep industry knowledge with a forward-looking approach to engagement and technology. We leverage both onshore and offshore delivery capabilities to give clients flexible, scalable support that aligns with their service expectations and operational needs. Whether you need early-stage payment recovery, third-party collections, or fully outsourced customer care functions, we tailor solutions that meet your business goals without compromising quality or compliance.

Why FCS

FCS stands apart because we combine advanced technology with disciplined operational execution. Our proprietary technology stack, anchored by our AI-powered Unified Consumer Engagement Platform (UCEP), enables intelligent segmentation, omnichannel outreach, and seamless self-service payment experiences across digital and traditional channels. But technology alone isn’t the differentiator. Our rigorous compliance framework, proactive risk management practices, and culture rooted in integrity ensure every interaction protects your brand while driving measurable performance. The result is a BPO partner that delivers stronger recoveries, better customer experiences, and long-term revenue stability, without compromise.

What sets us apart

  • Omnichannel
  • Data-Driven
  • Service & Compliance
  • Data Security
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In today’s multi-device era, our Unified Consumer Engagement Platform (UCEP) enables personalized email, SMS, phone calls, and chat, allowing consumers to connect through their preferred channels. This flexibility helps FCS provide a smoother, more positive experience, building lasting relationships with consumers. By tracking consumer behavior across different channels, FCS gains valuable insights to refine strategies and help businesses improve their brand image.

Our digital collections platform UCEP, utilizes AI to optimize contact strategies, ensuring we reach the right person at the right time. By analyzing past interactions, it helps us avoid failed engagements and helps us achieve some of the highest reach rates in the industry. It also incorporates sophisticated scoring models to help prioritize efforts, getting our clients paid faster.

We have dedicated departments for both training and compliance. These resources ensure that all agents meet proper messaging and compliance standards while communicating with your valued customers. Our ongoing training programs and continuous monitoring of calls make us one of the most compliant and customer-centric call centers in the industry.This ensures us to maintain our A rating with the Better Business Bureau.

FCS is HIPAA, PCI DSS Level 1, and SOC 2 Type II Compliant. PCI DSS (Payment Card Industry Data Security Standard) is one of the most stringent and prestigious information security compliance certifications available. This certification verifies that organizations that accept and handle credit card information in their environment protect the cardholder data. This accomplishment demonstrates our commitment to security and ensures our clients that all their customers’ information {especially credit card details} are secure and protected.

Mission Statement

At First Credit Services Inc., our mission is to cultivate a workplace rooted in mutual respect, diversity, and inclusion—empowering our people through continuous learning and development. By investing in our teams, we deliver innovative, efficient, and customer-centric BPO solutions that drive measurable value for our clients.

Vision Statement

At First Credit Services Inc., we aspire to be a recognized leader in the BPO industry by delivering innovative technology, exceptional customer service, and transformative accounts receivable management solutions. We are committed to fostering a workplace that champions professional growth, empowering our employees to reach their full potential.

Social Mission Statement

As a proud Military Spouse Employment Partner (MSEP), First Credit Services is dedicated to creating jobs for military veterans and their families. We recently expanded our call center near Fort Benning in Columbus Ga, to create more jobs in this community that supports the base. For many years, we have relied on veterans as valued team members here at First Credit Services, and we are proud to support our United States veterans with fantastic training and employment opportunities.

Global Footprint

FCS is a multinational company, operating both onshore and offshore locations to give our clients maximum flexibility and value. This global footprint allows us to meet most budgets while delivering the right balance of quality, compliance, and cost-efficiency. Whether you need U.S. based agents for high touch interactions or offshore teams for large-scale, cost-effective support, we tailor solutions to your needs. Our integrated operations ensure seamless communication, consistent training, and 24/7 coverage, enabling faster response times, higher recovery rates, and exceptional customer experiences, making us the ideal partner for customer service or collections at any scale.

Love what we’re doing?

Join our company and be a part of a team that is reimagining collections. We are always looking for talent, so if you have great interpersonal skills and are good at initiating conversations over the phone, then we want to talk to you.

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Get in touch

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